Consumer Marketing

Index of Archived Reports and Tips

Imagine a phone company not allowed to call it's customers. It is true. I am a Nextel customer, this happened and let's discover what can be learned from this. Plus there is a bonus story on customer service. These are intended to be training on the enormous opportunities for you if you simply follow common sense customer service principles. Click here for the stories.

A magic formula

Customers Vote With Their Wallet